Open AccessLibQUAL+ (TM) : Library service quality assessment (SIG MGT, KM)
Author(s) -
Cook Colleen,
Kim Yunkeum
Publication year - 2004
Publication title -
proceedings of the american society for information science and technology
Language(s) - English
Resource type - Journals
eISSN - 1550-8390
pISSN - 0044-7870
DOI - 10.1002/meet.14504101105
Subject(s) - servqual , timeline , service quality , service (business) , session (web analytics) , the internet , quality (philosophy) , library science , quality of service , computer science , world wide web , business , telecommunications , marketing , geography , philosophy , archaeology , epistemology