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Operational competitiveness ratings of production units
Author(s) -
Parkan Celik
Publication year - 1994
Publication title -
managerial and decision economics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.288
H-Index - 51
eISSN - 1099-1468
pISSN - 0143-6570
DOI - 10.1002/mde.4090150303
Subject(s) - operational efficiency , production (economics) , finished good , computer science , operational excellence , business , operational costs , operations management , operations research , competitive advantage , computation , industrial organization , robustness (evolution) , economics , microeconomics , marketing , mathematics , biochemistry , chemistry , gene , algorithm
The operational competitiveness of a production unit (PU) where resources are transformed into outputs of goods and services is a very important component of its overall competitiveness. A PU's operations are comprised of a number of purposeful activities that consume resources and generate rewards. The efficiency with which these activities are carried out determines the PU's operational competitiveness. A reliable rating system is prerequisite in order to control and improve operational competitiveness. In the present paper we adopt a multi‐activity view of the concept of operational competitiveness and develop a procedure to calculate ratings to help gauge the relative operational competitiveness of a set of PUs. The procedure is based on a nonparametric model but its implementation involves simple ratio‐type computations. The principal criteria for the procedure and the ratings resulting from its application are intuitive appeal, transparency, ease of computation, robustness and ability to reflect the prevailing managerial perspectives and competitive priorities. We demonstrate the application of the procedure to gauge the relative operational competitiveness of a major chartered bank's branch personnel.