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Considering the Role of Affect and Anticipated Emotions in the Formation of Consumer Loyalty Intentions
Author(s) -
Taylor Steven A.,
Ishida Chiharu,
Donovan Leigh Anne Novak
Publication year - 2016
Publication title -
psychology and marketing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.035
H-Index - 116
eISSN - 1520-6793
pISSN - 0742-6046
DOI - 10.1002/mar.20919
Subject(s) - psychology , affect (linguistics) , assertion , theory of reasoned action , loyalty , perspective (graphical) , social psychology , action (physics) , marketing , business , physics , communication , quantum mechanics , artificial intelligence , computer science , programming language
Ajzen and Sheikh ([Ajzen, I., 2013]) recently challenge calls for adding explicit measures of emotions or affect as independent constructs into the Theory of Reasoned Action (TRA). This assertion has potentially significant theoretical and operational implications for marketers in terms of parsimony and insight. The specific questions of whether or not the addition of anticipated forms of emotions and/or hedonic attitudes to traditional attitude‐based models meaningfully contributes to understanding loyalty intention formation in a retail marketing setting are empirically assessed in this research. Results suggest that, consistent with the arguments of Perugini and Bagozzi ([Perugini, M., 2001]), the independent addition of anticipated emotions (AEs) to attitude models such as the TRA, Theory of Planned Behavior, and Model of Goal‐Directed Behavior (MGB) can be justified in terms of model fit with data, predictive validity (∆ R 2 ), and efficacy in explanation. Interestingly, however, and consistent with the theoretical arguments underlying the TRA, the models receiving the most overall support appear to be models wherein Attitude Overall mediates the contributions of positive and negative AEs on endogenous variables such as Desires and Intentions Loyalty . While it remains up to the individual marketer which perspective to embrace given the observed gains reported herein, the present research also supports the notion that the addition of hedonic attitude forms and/or AEs can offer an overall net gain for many marketers. The managerial and research implications of the results are discussed.