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Consumer responses to gift receipt in business‐to‐consumer contexts
Author(s) -
Bodur H. Onur,
Grohmann Bianca
Publication year - 2005
Publication title -
psychology and marketing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.035
H-Index - 116
eISSN - 1520-6793
pISSN - 0742-6046
DOI - 10.1002/mar.20067
Subject(s) - receipt , value (mathematics) , affect (linguistics) , marketing , outcome (game theory) , consumer behaviour , gift giving , advertising , psychology , business , microeconomics , economics , accounting , communication , finance , conflict of interest , machine learning , computer science
This article delineates business‐to‐consumer from consumer‐toconsumer and business‐to‐business gift giving, and discusses the influence of gift, recipient, and giver characteristics on gift evaluation and reciprocation likelihood in business‐to‐consumer contexts. A study examines the impact of relationship strength, gift value, nature of request, and recipient gender on gift evaluation, reciprocation likelihood, and future store choice. A stronger relationship with the business and an implicit request for reciprocation affect consumer responses to business‐to‐consumer gifts positively. Gift value and recipient gender did not have a significant effect on outcome variables. © 2005 Wiley Periodicals, Inc.