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Building high‐trust organizations
Author(s) -
ShockleyZalabak Pamela S.,
Morreale Sherwyn P.
Publication year - 2011
Publication title -
leader to leader
Language(s) - English
Resource type - Journals
eISSN - 1531-5355
pISSN - 1087-8149
DOI - 10.1002/ltl.467
Subject(s) - honesty , openness to experience , competence (human resources) , business , public relations , key (lock) , identification (biology) , knowledge management , psychology , political science , computer science , social psychology , computer security , botany , biology
This article presents a model for trust building in organizations that is both research‐based and practice‐driven; it is designed to help organizations produce the staying power that only trust can generate. The authors explain the five key drivers of trust: competence, openness and honesty, concern for employees and stakeholders, reliability, and identification.
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