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Cultivating a culture of respectful engagement
Author(s) -
Kusy Mitchell,
Holloway Elizabeth
Publication year - 2010
Publication title -
leader to leader
Language(s) - English
Resource type - Journals
eISSN - 1531-5355
pISSN - 1087-8149
DOI - 10.1002/ltl.442
Subject(s) - sarcasm , blame , social psychology , psychology , organizational culture , public relations , criminology , political science , irony , art , literature
In their research, the authors found that 94 percent of leaders they surveyed reported working with toxic, disruptive, or uncivil people—people who use sarcasm, blame, disrespect, and even sabotage to pursue their own ends. Over time, tolerance of such behavior can lead to toxic systems that are particularly resistant to change. The authors outline strategies that can disrupt such toxic systems and create a culture of respectful engagement.