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A comparative analysis of knowledge sharing climate
Author(s) -
Gupta Kripa Shanker
Publication year - 2008
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.309
Subject(s) - knowledge sharing , knowledge management , hospitality , business , organisation climate , customer knowledge , computer science , marketing , public relations , tourism , political science , customer advocacy , service quality , service (business) , law
Efforts are made to measure knowledge generation and sharing in organisation through the human values approach by using the conceptual framework and measuring instrument developed by the researcher to do the similar study earlier. The study is extended to hospitality and IT Solution sectors along with the manufacturing and R&D sectors and does a comparative analysis of knowledge sharing in four different sectors. This analysis has also helped in understanding the impact of human values practice on employee and customer satisfaction. Knowledge Sharing depends on the organisational climate where trust is high and employees feel that sharing of knowledge is rewarding. Top Management of the organisations where knowledge sharing is low must shift the attention to improve the factors which support the knowledge sharing. The knowledge sharing Climate inventory has been published in The 2008 Pfeiffer Annual Consulting . Copyright © 2008 John Wiley & Sons, Ltd.