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Organizational culture and knowledge sharing at the United Nations: using an intranet to create a sense of community
Author(s) -
Stoddart Linda
Publication year - 2007
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.283
Subject(s) - intranet , dialog box , organizational unit , citizen journalism , knowledge management , organizational culture , public relations , set (abstract data type) , knowledge sharing , internal communications , unit (ring theory) , business , computer science , political science , world wide web , the internet , psychology , computer security , mathematics education , programming language
This paper describes the impact that the United Nations' (UN) intranet has had on enhancing internal communications in the organization during a period of organizational change, examining in particular the role of a community of content providers. The UN's intranet, called iSeek , was revamped and redesigned in 2005, just before the launch of a major UN reform package. An Internal Communications Unit (ICU) was set up to coordinate a more participatory and dynamic approach to communications and encourage dialog at all levels. A sense of community has been fostered by the creation of a network of focal points providing content across the organization worldwide, which was reinforced during a workshop organized to develop a strategy for the intranet. This community approach has helped encourage knowledge sharing and a transition toward a more collaborative organizational culture. Copyright © 2007 John Wiley & Sons, Ltd.