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An international taxicab evaluation: comparing Tokyo with London, New York and Paris
Author(s) -
Skok Walter,
Kobayashi Satoko
Publication year - 2007
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.274
Subject(s) - benchmark (surveying) , exploratory analysis , order (exchange) , service (business) , capital city , operations research , business , operations management , regional science , computer science , marketing , economics , finance , sociology , engineering , geography , cartography , economic geography , data science
An exploratory study was undertaken in order to evaluate the quality of Tokyo's taxicab industry, which provides a 24/7 door‐to‐door service for a daily average of 1.3 million people. This second paper, arising from the study, analyses the current situation in Tokyo, by using the Taxi Cab Management Model (TCMM) which identifies the key processes for managing and operating a taxicab service in any international city. The model provides a benchmark for measuring performance against other capital cities in developed nations. By comparing the results of this analysis with similar case studies of London, New York and Paris, areas of best practice are identified, as well as possible operational improvements. Copyright © 2007 John Wiley & Sons, Ltd.