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Metrics collection for process knowledge—a practitioners' guide
Author(s) -
Dawson Ray,
Nolan Andrew J.
Publication year - 2006
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.249
Subject(s) - computer science , process (computing) , knowledge management , process management , action (physics) , data science , management science , business , engineering , operating system , physics , quantum mechanics
This paper describes a number of experiences of gathering metrics to supply the knowledge needed for decision making and process management in an industrial environment. The experiences are summarised as guidelines in the form of a list of ‘Do’s and ‘Do not’s for collecting and using metrics for this purpose. While the paper is clearly anecdotal in nature, these guidelines should, nevertheless, allow other managers to draw on the experience of the authors to put a successful metrics programme in place to provide knowledge for decision making and process improvement. The paper concludes, however, that there are limitations that exist for metrics programmes implemented, even if the guidelines are followed. The metrics cannot always offer evidence that any particular action or technique has given a better project management methodology. However, when used with other investigations they can give a better knowledge and understanding of processes that should enable more effective management. Copyright © 2006 John Wiley & Sons, Ltd.