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Mechanisms for knowledge management systems effectiveness: an exploratory analysis
Author(s) -
Benbya Hind,
Belbaly Nassim Aissa
Publication year - 2005
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.231
Subject(s) - knowledge management , productivity , diversity (politics) , exploratory analysis , productivity paradox , business , exploratory research , computer science , sociology , data science , economics , anthropology , macroeconomics
Knowledge management systems (KMS) have been implemented in many organizations, yet little research exists to guide their successful development and implementation in practice. In fact, while some firms achieve successful outcomes with regard to their IT endeavours, others continue to fall victim to the technology productivity paradox. Further, little is known about the diversity of both systems and organizations that have successfully implemented them. This article, through an analysis of successful case studies of knowledge management systems, explores the underlying mechanisms under which knowledge management systems effectiveness is most likely to occur. The findings imply that three categories of mechanisms constitute important preconditions for knowledge management systems effectiveness; they range from cultural to structural and managerial mechanisms. Copyright © 2005 John Wiley & Sons, Ltd.