From function to process: a logistics‐based framework for transforming Tetra Pak business support | Zendy

Näslund Dag | Zendy; Karlsson Sture | Zendy

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From function to process: a logistics‐based framework for transforming Tetra Pak business support

Author(s) -

Näslund Dag,

Karlsson Sture

Publication year - 2004

Publication title -

knowledge and process management

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.341

H-Index - 44

eISSN - 1099-1441

pISSN - 1092-4604

DOI - 10.1002/kpm.189

Subject(s) - process management , process (computing) , function (biology) , service (business) , key (lock) , field (mathematics) , integrated logistics support , business , action research , knowledge management , action (physics) , business process , computer science , management , marketing , work in process , physics , computer security , mathematics , quantum mechanics , evolutionary biology , economics , pure mathematics , biology , operating system

This article describes a logistics‐based framework for organizational change of service organizations. This framework is based on the key concepts of modern logistics: systems thinking for a holistic approach to business; process orientation for structure of the organization; and process management for continuous change and improvement. The development of logistics as a research and practitioner discipline means that logistics can now contribute outside the traditional field of logistics—to change service organizations. This article is based on a case study, in which the framework was developed. Thus, the article is based on action research as main research method. Copyright © 2004 John Wiley & Sons, Ltd.

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