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Knowledge management maturity assessment frameworks: A proposed holistic approach
Author(s) -
Bougoulia Eirini,
Glykas Michail
Publication year - 2022
Publication title -
knowledge and process management
Language(s) - Uncategorized
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1731
Subject(s) - maturity (psychological) , knowledge management , standardization , capability maturity model , computer science , critical success factor , field (mathematics) , relation (database) , systematic review , best practice , process management , business , data mining , psychology , political science , mathematics , medline , developmental psychology , software , pure mathematics , law , programming language , operating system
The paper aims to provide a systematic overview of the maturity models used in knowledge management (KM) with the purpose of identifying different perspectives, contributions, shortcomings, and implementation gaps. This study can be characterized as a theoretical research based on a systematic literature review. As a result of this analysis, KM key points and knowledge management maturity models (KMMMs) critical success factors (CSFs) are pointed out and recorded. The concept of standardization and its relation to KM, presenting known KM Standards and their core principles is explored. Even though there is a large number of publications on KM, a literature gap is identified in publications regarding the field of KM Standards and corresponding case studies. Based on the most widely spread critical success factors used in the knowledge management maturity assessment presented in the literature survey, the objective of this paper is to propose a holistic and integrated knowledge management maturity assessment framework encompassing the core guidelines of ISO 30401 in order to be used by researchers and practitioners for future reference in the form of a generic maturity assessment web matrix.