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Outsourcing best practice: transformational and transactional considerations
Author(s) -
Kakabadse Andrew,
Kakabadse Nada
Publication year - 2003
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.161
Subject(s) - outsourcing , transformational leadership , competitor analysis , business , transactional leadership , best practice , opportunism , knowledge process outsourcing , knowledge management , process management , marketing , management , computer science , economics , market economy
This paper argues that outsourcing is a powerful strategic lever, which if effectively utilized by senior management can significantly differentiate the host organization from its competitors. As outsourcing is recognized as a more critical boardroom issue, it is considered that the nature of best practice outsourcing requires examination. A review of the literature highlights particular perspectives concerning outsourcing best practice. Further, the results of a Cranfield School of Management survey emphasize critical transformational and transactional considerations in pursuing best practice application. It is concluded that senior management holding a shared view concerning the strategic advantage outsourcing can provide and them attending to the details of the host organization/supplier contract, is the basis to outsourcing best practice. Copyright © 2003 John Wiley & Sons, Ltd.