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Making process ownership work: Evidence from a global Delphi study
Author(s) -
Danilova Kjersti Berg
Publication year - 2018
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1568
Subject(s) - process (computing) , delphi method , business , delphi , work (physics) , order (exchange) , corporate governance , process management , business process management , knowledge management , business process , public relations , work in process , marketing , computer science , political science , mechanical engineering , artificial intelligence , engineering , operating system , finance
Process owners are a central element of business process management and process governance, but the role is highly demanding, and many organizations struggle with establishing effective process ownership. However, empirical research focusing on process owners remains scarce. The purpose of this study is to develop an understanding of how organizations can make process ownership work. Through a global Delphi study with 2 expert panels consisting of academics and practitioners from 23 countries, this study generated a set of 20 capabilities required in order for process owners to succeed. This is the first study to look at managerial aspects of business process management through a global Delphi study. The findings extend the knowledge base of academics regarding process ownership and matrix organizations and inform the management of organizations. Implications for practice are important, for helping leaders successfully establish process ownership and as guidance for process owners.