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In the process babel: Definitions, concepts, and tools in a disordered field
Author(s) -
Rocha Gustavo Silva,
Lacerda Daniel Pacheco,
Veit Douglas Rafael,
Rodrigues Luis Henrique,
Dresch Aline
Publication year - 2017
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1543
Subject(s) - workflow , automation , process (computing) , computer science , business process , process management , field (mathematics) , business process management , adaptation (eye) , knowledge management , process automation system , business , work in process , marketing , engineering , psychology , database , mechanical engineering , mathematics , neuroscience , pure mathematics , operating system
The purpose of this article is to increase the understanding of this methodology by showing its main advantages, disadvantages, difficulties, adaptation of the people, people management, the implementation steps, and the choice of software. Another objective is to pinpoint some differences between process automation and Workflow. To that end, a field research was conducted consisting of semistructured interviews to gather the perceptions of both clients (analysts) and implementers on business process automation as the main motivators, advantages, disadvantages, and changes that took place in the organization as this methodology was implemented. The interviews were carried out with implementers and users who applied the process automation across their organizations. The conclusion that can be drawn from this paper is that automation of the business process is a methodology that improves the processes in organizations, increases their agility, reduces costs, assures the integrity of processes, and, mainly, keeps track of the activities performed.