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Emotional Intelligence and Career Outcomes: Evidence from Lebanese Banks
Author(s) -
Ahmad Sherine Al,
Seleim Ahmed,
Bontis Nick,
Mostapha Nehale
Publication year - 2017
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1533
Subject(s) - emotional intelligence , psychology , social psychology , turnover intention , emotional labor , sample (material) , appraisal theory , set (abstract data type) , performance appraisal , applied psychology , management , organizational commitment , chemistry , chromatography , computer science , economics , programming language
The purpose of this research study is to investigate the relationship among emotional intelligence components with career commitment and turnover intention. Several hypotheses were tested based on a sample set of 273 senior managers working in Lebanese banks. The findings show that there is a positive and significant relationship between self‐emotion appraisal, others' emotion appraisal, regulation of emotions, use of emotion and career commitment. There is negative and significant relationship between self‐emotion appraisal, others' emotion appraisal, regulation of emotions, use of emotion and turnover intention. The main implication of the study highlights that self‐emotion appraisal is the most important predictor of career commitment and turnover intention followed by other's emotional appraisal, regulation of emotions, and use of emotions, respectively. Ultimately, all emotional intelligence components are important in determining career commitment and turnover intention within this research setting. Implications for practitioners and researchers are also offered. Copyright © 2017 John Wiley & Sons, Ltd.