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An Effective Practical Approach for Business Process Modeling and Simulation in Service Industries
Author(s) -
Safari Arsalan
Publication year - 2016
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1496
Subject(s) - computer science , process (computing) , business process , artifact centric business process model , business process modeling , service (business) , process management , business process management , process modeling , industrial engineering , management science , risk analysis (engineering) , work in process , operations management , business , engineering , marketing , operating system
Simulation imitates the behavior of real systems by applying different methods and applications. Business process modeling and simulation is a new quantitative approach to model, analyze, and improve the efficiency and effectiveness of business processes in a structured manner. Because there is a lack of practical framework or process to provide sequential steps of process simulation in a more comprehensive and structured way, this paper develops a new standard and practical process for effective process simulation in service industries, proposing different modeling and analytical approaches and discussing the methods that can be utilized in each step. This model has been implemented in several business areas in a large financial institution with exceptional results of cost saving and process improvement. Copyright © 2016 John Wiley & Sons, Ltd.