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Including Consumers in the Organisational Knowledge Network
Author(s) -
Perrott Bruce
Publication year - 2015
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1492
Subject(s) - knowledge management , knowledge flow , dynamics (music) , business , knowledge creation , health care , sociology , computer science , marketing , political science , downstream (manufacturing) , pedagogy , law
This article is intended to build a better understanding of the knowledge dynamics in organisations and the role communities of practice play in facilitating the effective flow and application of knowledge. Exploring the dimensions of knowledge dynamics in organisations, this article highlights the critical role communities of practice play in healthcare organisation operations. Readers will gain new insights into the role they play in the knowledge dynamics of organisations. From the insights gained from pilot studies in health care, the article suggests that the concept of communities of practice can be extended to include customers, thus building knowledge management efficiency and effectiveness of the organisation. Copyright © 2015 John Wiley & Sons, Ltd.