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Application service providers (ASPs): new impetus for transformational change
Author(s) -
Kakabadse Andrew,
Kakabadse Nada
Publication year - 2002
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.149
Subject(s) - transformational leadership , application service provider , business , service provider , marketing , service (business) , business service provider , the internet , business model , knowledge management , public relations , world wide web , computer science , service design , political science
Application service providers (ASPs) are a business phenomenon of the Internet age. The ASP concept offers companies the rewards of best‐in‐class application functionality for a fixed monthly cost and easy usage scalability, thus liberating organizations from technological complexities. In exploring the effectiveness of the ASP model, this paper examines the development of ASPs and also reports the results of a UK study, 178 ASP service purchasers and providers, highlighting the nature and offerings of service providers and the levels of satisfaction with ASP services. It is argued that the ASPs' potential to induce transformational change in terms of business processes and thus on the total enterprise is extensive. Also, by highlighting concerns with current ASP services, the paper concludes on an optimistic note emphasizing a favourable outlook for ASPs in the future. Copyright © 2002 John Wiley & Sons, Ltd.