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Supply and Demand Effects on Supply Chain Flexibility: An Empirical Exploration
Author(s) -
Mandal Santanu
Publication year - 2015
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.1475
Subject(s) - supply chain , service management , enabling , safeguarding , business , demand chain , moderation , supply chain risk management , supply chain management , competence (human resources) , industrial organization , flexibility (engineering) , process management , marketing , computer science , economics , medicine , psychology , nursing , management , machine learning , psychotherapist
Supply chain flexibility has been an important supply chain capability in providing firms the necessary alternate configurations and hence safeguarding them from disruptions. This study investigates the influence of supply and demand competence on supply chain flexibility and its influence on a firm's operational and relational performance. While the former competence refers to production and supply management‐related activities, the latter refers to distribution and demand management‐related activities. Within this framework, process compliance, that is, how well supply chain management processes are internally executed by the firm's employees, is observed as an enabler (moderator) on the relationship between supply chain competence and supply chain flexibility. Further, the model also explores the moderating influence of environmental uncertainty on the linkage between supply chain flexibility and firm performance. The model is empirically validated based on perceptual data collected from 163 supply chain professionals through web‐based survey. Implications for both managers as well as practitioners are also provided. Copyright © 2015 John Wiley & Sons, Ltd.