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‘There's something else missing here’: BPR and the requirements process
Author(s) -
Crabtree Andy,
Rouncefield Mark,
Tolmie Peter
Publication year - 2001
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/kpm.116
Subject(s) - business process reengineering , corporation , work (physics) , situated , process (computing) , computer science , business process , process management , core (optical fiber) , business , work in process , engineering , marketing , artificial intelligence , lean manufacturing , operating system , mechanical engineering , telecommunications , finance
Business Process Reengineering (BPR) offers one potential and increasingly influential solution to the requirements problem in software engineering by focusing on core processes. In considering an ethnographic study of process modelling, we suggest that BPR approaches “miss something” of fundamental importance in generating requirements – namely the situated work‐practices whereby processes are produced. BPR overlooks the actual work that systems must support if they are to resonate with, and at the same time transform, practical circumstances of use. We outline a strategy for explicating work‐practice for purposes of system design which complements the effort to “reengineer the corporation”. Copyright © 2001 John Wiley & Sons, Ltd.