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Coping and co‐creating in tourist experiences
Author(s) -
Prebensen Nina Katrine,
Foss Lene
Publication year - 2010
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.799
Subject(s) - servicescape , tourism , coping (psychology) , psychology , marketing , service provider , advertising , sociology , business , social psychology , public relations , service (business) , geography , political science , archaeology , psychiatry
This research explores how a tourist copes and co‐creates experiences in various situations and with various people during a vacation. Tourist experiences are explored in social (service provider and other consumers) and physical encounters (‘servicescape’). The study reveals examples of coping and co‐creation strategies and the subsequent effects on tourist evaluations. The present work provides personal experiences and a diary as methods. The study proposes ways of dealing with tourist coping and co‐creating strategies. Copyright © 2010 John Wiley & Sons, Ltd.