Premium
Role stress, burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus
Author(s) -
Karatepe Osman M.,
Uludag Orhan
Publication year - 2007
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.645
Subject(s) - burnout , ambiguity , role conflict , emotional exhaustion , psychology , social psychology , job performance , job satisfaction , job stress , applied psychology , clinical psychology , linguistics , philosophy
Based on data obtained from frontline hotel employees in Northern Cyprus, this study investigated the effects of role stress and burnout on job performance. It was found that role ambiguity decreased job performance while role conflict enhanced job performance. The results indicated that diminished personal accomplishment exerted a significant negative influence on job performance whereas the rest of the burnout dimensions did not. The results further showed that both role conflict and ambiguity exacerbated emotional exhaustion and depersonalisation. Role ambiguity was found to have a significant positive relationship with diminished personal accomplishment whereas role conflict was not. Copyright © 2007 John Wiley & Sons, Ltd.