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Responding to crisis: severe acute respiratory syndrome (SARS) and hotels in Singapore
Author(s) -
Henderson Joan C.,
Ng Alex
Publication year - 2004
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.505
Subject(s) - tourism , crisis management , outbreak , covid-19 , severe acute respiratory syndrome , middle east respiratory syndrome , business , crisis response , sars virus , economic growth , medicine , development economics , political science , economics , public relations , infectious disease (medical specialty) , disease , virology , management , pathology , law
Abstract The sudden outbreak of severe acute respiratory syndrome (SARS) in Singapore in 2003 was a grave crisis for the tourism industry as a whole and highlights the importance of effectively managing and planning for such occurrences. This study looks at the particular consequences of the infectious virus for the hotel sector and reactions to the challenges posed. Further health‐related crises seem inevitable in the modern world and some guidelines for dealing with these are proposed, based on the Singapore experience and an existing framework for tourism crisis management. Copyright © 2004 John Wiley & Sons, Ltd.