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Uncivil aviation: a review of the air rage phenomenon
Author(s) -
Morgan Michelle,
Nickson Dennis
Publication year - 2001
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.327
Subject(s) - phenomenon , rage (emotion) , context (archaeology) , aviation , variety (cybernetics) , identification (biology) , public relations , psychology , political science , social psychology , engineering , computer science , geography , epistemology , ecology , philosophy , archaeology , aerospace engineering , artificial intelligence , biology
This article examines the issue of air rage. Attempting to define and identify the extent of this phenomenon provides the context in which to review contributory factors. The analysis of violence or aggression directed at flight attendants is developed with recourse to the work of Poyner and Warne, who offer a framework for understanding violence to staff. Use of this framework suggests that air rage remains a multifaceted phenomenon, with a number of contributory factors. Identification of a variety of factors is then used to develop an analysis of possible solutions to the air rage phenomenon. These solutions are concerned with controlling the assailant and, more proactively, supporting flight attendants through initiatives such as enhanced training programmes. Finally, the article suggests a number of areas for future research that may add to an understanding of a so‐far under investigated phenomenon. Copyright © 2001 John Wiley & Sons, Ltd.