Premium
Building tourism organizational resilience to crises and disasters: A dynamic capabilities view
Author(s) -
Jiang Yawei,
Ritchie Brent W.,
Verreynne MartieLouise
Publication year - 2019
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.2312
Subject(s) - resilience (materials science) , tourism , dynamic capabilities , process (computing) , business , process management , mechanism (biology) , resource (disambiguation) , psychological resilience , knowledge management , computer science , industrial organization , political science , physics , law , thermodynamics , psychology , computer network , philosophy , epistemology , psychotherapist , operating system
The importance of resilience for tourism organizations facing crises and disasters is indisputable. Yet little is known about how these organizations become resilient. This paper proposes that dynamic capabilities provide a mechanism that enables tourism organizations to respond to disruptive environmental changes through a process of routine transformation, resource allocation, and utilization. The resulting theoretical framework takes a processual view to show how an organization's existing operational routines transform into new ones that are resilient to disruptive events, enabled by dynamic capabilities and slack resources. The paper outlines six research propositions and suggests methods for future empirical research.