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Twenty‐Five Years of Word‐of‐Mouth Studies: A Critical Review of Tourism Research
Author(s) -
Confente Ilenia
Publication year - 2014
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.2029
Subject(s) - tourism , word of mouth , funnel , marketing , advertising , word (group theory) , sociology , political science , business , linguistics , engineering , law , mechanical engineering , philosophy
It has been 25 years that the topic of word of mouth (WOM) related to the tourism industry has been addressed in top‐level marketing journals. However, there has not yet been a thorough synthesis of the articles, nor has there been an analysis of the approach and the direction the research has taken. This article will try to address that deficiency, collecting and analysing 25 five years of research following this stream, utilizing a literature review technique known as the paradigm funnel. Copyright © 2014 John Wiley & Sons, Ltd.