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A Typology of Technology‐Enhanced Tourism Experiences
Author(s) -
Neuhofer Barbara,
Buhalis Dimitrios,
Ladkin Adele
Publication year - 2013
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.1958
Subject(s) - typology , tourism , hierarchy , relevance (law) , marketing , empirical research , field (mathematics) , sociology , knowledge management , business , political science , computer science , epistemology , philosophy , mathematics , anthropology , pure mathematics , law
Experiences constitute the essence of the tourism industry. While the literature has recognized the recent impact of technology on experiences, its empirical exploration remains scarce. This study addresses the gap by empirically exploring five leading industry cases to generate a holistic understanding of technology‐enhanced tourism experiences. The main contribution of this paper lies in the development of a nine‐field experience typology matrix based on the increasing intensity of co‐creation and technology implementation. The final contribution of this study is the development of an experience hierarchy and discussing its relevance for experience enhancement in tourism research and practice. Copyright © 2013 John Wiley & Sons, Ltd.