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A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando
Author(s) -
Kim SoonHo,
Holland Stephen,
Han HyeSook
Publication year - 2012
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.1877
Subject(s) - loyalty , affect (linguistics) , service quality , tourism , extant taxon , psychology , structural equation modeling , destination image , marketing , empirical research , value (mathematics) , word of mouth , service (business) , advertising , test (biology) , quality (philosophy) , social psychology , business , destinations , geography , computer science , communication , mathematics , paleontology , philosophy , archaeology , epistemology , evolutionary biology , machine learning , biology , statistics
The primary objectives of this study were to investigate and develop a theoretical relationship among destination image, service quality and perceived value and to empirically test the constructs that are likely to affect tourist satisfaction, which in turn influence revisit intentions and word‐of‐mouth referrals. The results of empirical study indicated that destination image influences service quality and perceived value. In addition, the findings revealed that perceived value has a significant effect on satisfaction and loyalty. These research findings contribute to an extant knowledge in this domain, specifically focused on a family‐oriented destination where it was not studied yet with these relationships. Copyright © 2012 John Wiley & Sons, Ltd.