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Intellectual Capital and Business Performance: What Structural Relationships Do They Have in Upper‐Upscale Hotels?
Author(s) -
Kim Taegoo Terry,
Kim Woo Gon,
Park Simon SiSa,
Lee Gyehee,
Jee Bonggu
Publication year - 2012
Publication title -
international journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.155
H-Index - 58
eISSN - 1522-1970
pISSN - 1099-2340
DOI - 10.1002/jtr.1868
Subject(s) - structural equation modeling , intellectual capital , affect (linguistics) , structural capital , human capital , business , capital (architecture) , marketing , classical economics , industrial organization , microeconomics , economics , financial capital , individual capital , psychology , finance , mathematics , statistics , market economy , communication , archaeology , history
ABSTRACT The purpose of this study is to investigate the structural relationships among intellectual capital (INCAP) dimensions and business performance (BUPER) in upper‐upscale hotels. This study classified INCAP into three dimensions: human capital (HUCAP), organizational capital (ORCAP) and customer capital (CUCAP). This study applied a structural equation modeling to investigate the proposed model and hypotheses. The results showed that HUCAP affects ORCAP and CUCAP and that ORCAP influences CUCAP. INCAP dimensions, with the exception of HUCAP, directly affect BUPER; however, HUCAP indirectly affects BUPER via ORCAP and CUCAP. This study helps upper‐upscale hotel managers identify relevant INCAP dimensions and their indicators to enhance BUPER. Copyright © 2012 John Wiley & Sons, Ltd.