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Measuring and reporting on quality in health care: A framework and road map for improving care
Author(s) -
Brien Susan E.,
Dixon Elijah,
Ghali William A.
Publication year - 2009
Publication title -
journal of surgical oncology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.201
H-Index - 111
eISSN - 1096-9098
pISSN - 0022-4790
DOI - 10.1002/jso.21188
Subject(s) - medicine , health care , road map , quality (philosophy) , quality management , healthcare system , performance measurement , health care quality , patient safety , medline , medical emergency , nursing , business , marketing , philosophy , cartography , epistemology , economic growth , political science , law , economics , geography , service (business)
Quality of care measurement and reporting at the provider, hospital, or health system level has become increasingly common in health systems around the world. Health system performance reports, whether they be confidentially distributed to the provider or made available to the public, are not only used as a stimulus for quality improvement, but can also be used to inform policy, apportion funding, or in rare cases, punish poorly performing providers. In this review, we outline several principles of quality of healthcare measurement and performance reporting, and describe a framework for optimal performance reporting that provides the greatest opportunity for the desired outcome—health system improvement. The quality reporting framework and roadmap that we present invokes opportunities for improving care in the domain of surgical oncology. J. Surg. Oncol. 2009;99:462–466. © 2009 Wiley‐Liss, Inc.