Premium
Culturally tuned emotional intelligence: an effective change management tool?
Author(s) -
Herkenhoff Linda
Publication year - 2004
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.666
Subject(s) - cognitive reframing , emotional intelligence , organizational culture , organizational change , cultural intelligence , psychology , social psychology , cultural values , sociology , public relations , political science , social science
This article is concerned with the potential influence of culture in managing emotions both in others and in ourselves, within a change management framework. It is proposed that reframing emotional intelligence (EI) in terms of culture may support leaders when effecting change within their organizations. For well over a decade anthropologists have suggested that cultures have conventions and norms that influence the management of emotions. Cultural values create a commonality among members in how they interpret and subsequently respond to emotional issues. A tripartite definition of cultural values, based on national, organizational and professional cultures, provides a framework for exploring several EI case study examples. These practical examples demonstrate how organizations have effected change by stepping outside of their immediate and obvious framework to examine the issues in a ‘culturally tuned’ manner.Copyright © 2004 John Wiley & Sons, Ltd.