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Managing change: the London taxi cabs case study
Author(s) -
Skok Walter,
Tissut Michel
Publication year - 2003
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.626
Subject(s) - politics , stakeholder , exhibition , process (computing) , sociology , political process , public relations , marketing , law , business , political science , computer science , archaeology , history , operating system
‘The Knowledge’ is the colloquial term used to describe the examination process that must be undertaken by anyone who seeks to become one of London's world famous ‘black cab’ taxi drivers. The examination process: Has changed little since its introduction in 1851 following the problems associated with transporting the public from the Great Exhibition in Hyde Park: Is still essentially based on a series of one‐to‐one interviews and has been described as restrictive, inflexible to demand, closed and secretive: Is affected by the introduction of the Private Hire Vehicles (1998) Act: Finds the taxi trade in a highly unstable social, economic and political environment, with many of the key stakeholders calling for reform.This paper describes a study that: Is concerned with identifying the complex social, political, legal and economic issues involved in reform, using a stakeholder analysis: Aims to enhance understanding of the critical issues involved in a far‐reaching and high‐profile management of change programme. Copyright © 2003 John Wiley & Sons, Ltd.