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Enterprise resource planning systems and organizational change: transforming work organization?
Author(s) -
Hall Richard
Publication year - 2002
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.602
Subject(s) - enterprise resource planning , implementation , deskilling , work (physics) , knowledge management , resource (disambiguation) , organizational change , control (management) , computer science , business , process management , public relations , engineering , mechanical engineering , computer network , artificial intelligence , political science , programming language
Enterprise Resource Planning Systems (ERPs) are computer‐based technologies that integrate data across an organization and impose standardized procedures on the input, use and dissemination of that data. This paper argues that ERPs are an increasingly important source of organizational change with major implications for the organization and management of work. ERPs are potentially associated with the following changes in the organization of work: downsizing and delayering of organizations; decentralizing responsibilities for various tasks while further concentrating control; increasing the range and depth of skills for some jobs while deskilling and routinizing the tasks inherent in other jobs; and the intensification of work in many jobs within the organization. ERP implementations, therefore, need to be managed carefully. Copyright © 2002 John Wiley & Sons, Ltd.