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Investigating innovation capability and organizational performance in service firms
Author(s) -
Alkalouti Jamil,
Kumar Vikas,
Kumar Niraj,
GarzaReyes Jose A.,
Upadhyay Arvind,
Zwiegelaar Jeremy B.
Publication year - 2020
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.2314
Subject(s) - business , competitive advantage , industrial organization , service innovation , service (business) , key (lock) , marketing , tertiary sector of the economy , knowledge management , process management , computer science , computer security
In the service firm, innovation capability influences both financial and nonfinancial performance. It is crucial for businesses to address key challenges anticipated by the changes in socioeconomic and environmental issues. Innovation capability is largely seen as a vital source for generating sustainable competitive advantage. This article investigates the determinants of innovation capability and their relationship with organizational performance in the Jordanian banking sector.