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Managerial practices and the productivity of knowledge‐intensive service businesses: An analysis of digital/IT and cash management practices
Author(s) -
Horváth Krisztina,
Szerb László
Publication year - 2018
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.2191
Subject(s) - productivity , business , digitization , service (business) , cash , knowledge management , marketing , best practice , economics , finance , management , computer science , computer vision , macroeconomics
Knowledge‐intensive service firms achieve superior productivity levels with management practices oriented to improve the relationship with customers. Managerial practices linked to digital and IT‐based practices and cash management techniques contribute to enhance SMEs’ productivity level. The positive effect of cash management techniques and digital/IT‐based practices is conditioned by the characteristics of the businesses’ operations, in our case, the knowledge orientation of the organization. While nonknowledge‐based businesses benefit more from practices linked to digitization and IT practices, knowledge‐intensive businesses capitalize more on management practices that seek to improve the relationship with customers.