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Cutting Cost in Service Systems: Are You Running with Scissors?
Author(s) -
Thenent Nils E.,
Settanni Ettore,
Parry Glenn,
Goh Yee Mey,
Newnes Linda B.
Publication year - 2014
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.1981
Subject(s) - computer science , cost cutting , service (business) , cost estimate , estimation , operations management , risk analysis (engineering) , service system , accident (philosophy) , operations research , business , industrial engineering , economics , marketing , mathematics , management , engineering , epistemology , philosophy
A rigorous link between the domains of cost estimation, systems theory, and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of servitization systems.