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Value and Servitization: Creating Complex Deployed Responsive Services
Author(s) -
Parry Glenn,
Tasker Paul
Publication year - 2014
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.1978
Subject(s) - process management , business , value (mathematics) , business model , customer value , value creation , transformation (genetics) , value proposition , service (business) , industrial organization , operations management , computer science , marketing , knowledge management , economics , microeconomics , machine learning , profit (economics) , biochemistry , chemistry , gene
A value framework can be used to describe the servitization transformation from traditional manufacturing business model to the current endpoint of a complex deployed responsive service delivered within the customer's dynamic environment, where the ability to capture worth is determined by the success of the customer.