Premium
A Strategy for Service Delivery Systems
Author(s) -
Redding L. E.
Publication year - 2014
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/jsc.1977
Subject(s) - process management , service delivery framework , business , service (business) , product (mathematics) , product service system , service system , operations management , service guarantee , computer science , marketing , industrial organization , service design , business model , economics , mathematics , geometry
Servitization requires a strategy formulation for the alignment of service expectation, organization structure, and product condition monitoring.