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Patient satisfaction with a hospital adverse drug reaction reporting system
Author(s) -
Scott Matthew W.,
McDonough Michael,
Wong Grace O.,
Summers Richard,
Spark Marion Joy
Publication year - 2020
Publication title -
journal of pharmacy practice and research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 22
eISSN - 2055-2335
pISSN - 1445-937X
DOI - 10.1002/jppr.1635
Subject(s) - medicine , pharmacist , adverse drug reaction , family medicine , drug reaction , adverse effect , medical emergency , patient satisfaction , phone , interview , emergency medicine , drug , psychiatry , pharmacy , nursing , linguistics , philosophy , political science , law
Aim To evaluate patients' satisfaction with the adverse drug reactions (ADR) warning card model used within a metropolitan hospital network in Melbourne, Australia. Methods and Results A cross‐sectional survey, with interviewer‐administered questionnaire, of patients who experienced an ADR was conducted. Of the 241 eligible cases reviewed by the adverse drug reaction committee between January 2013 and April 2016, 45% (108) consented to a phone interview with 82% (89) recalling the ADR event. Of these, 55% (49) recalled receiving a temporary ADR warning card and 73% (65) remembered receiving a permanent ADR warning card post‐discharge. The ADR warning card was carried by 75% (67) of participants. It was found that 85% (76) had informed their doctor of the ADR while 40% (36) had informed their regular community pharmacist. Overall satisfaction was high with 89% (79) agreeing that this ADR service was valuable to them. Conclusion Overall, there was a high level of satisfaction, which supports the ADR warning card model as a model of care for patients who experience ADRs. In addition to informing the patient and their general practitioner about ADRs, consideration should be given to routinely informing their community pharmacists.