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How to keep employees from gaming the system
Author(s) -
Rieley James B.
Publication year - 2020
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.22009
Subject(s) - work (physics) , business , computer science , risk analysis (engineering) , process management , knowledge management , mechanical engineering , engineering
When employees are faced with conflicting goals, they may devise solutions that make it appear as though they are following official policies and procedures when, in fact, they are manipulating the system for their own end. Such gaming of an organization's systems can be counterproductive and costly. To discover where gaming might occur, managers must fully understand how work gets done in their organization. This requires a systematic analysis of the cause‐and‐effect relationships that underlie the barriers to organizational effectiveness.