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Improving processes by aligning Capability Maturity Model Integration and the Scaled Agile Framework®
Author(s) -
Sreenivasan Srijith,
Kothandaraman Krishnamurthy
Publication year - 2019
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21966
Subject(s) - capability maturity model integration , agile software development , leancmmi , process management , capability maturity model , maturity (psychological) , computer science , process (computing) , quality (philosophy) , customer satisfaction , knowledge management , business , software engineering , software development process , marketing , software development , psychology , developmental psychology , philosophy , software , epistemology , programming language , operating system
Refined over the years with feedback from practitioners, Capability Maturity Model Integration (CMMI) is one of the most popular models for improving processes used to develop products and services. Scaled Agile Framework (SAFe®) is a disciplined structure to foster agile practices at the enterprise level. Organizations can achieve several synergies and benefits by using CMMI v2.0 in a SAFe environment. Whereas CMMI provides guidance on what process improvement teams need to do with respect to each of the model's practice areas, SAFe provides them with information on how to implement those practices. The experiences of a mid‐size IT firm in implementing CMMI in a SAFe environment highlight the importance of program increment planning, iteration management, iteration execution, built‐in quality, and enterprise management, as well as the implementation challenges that are likely to arise when streamlining processes to improve customer satisfaction.