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Adapting an off‐the‐shelf electronic medical records system to fit the needs of a French teaching hospital
Author(s) -
OlogeanuTaddei Roxana,
Kimble Chris
Publication year - 2019
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21920
Subject(s) - contextualization , key (lock) , computer science , process (computing) , event (particle physics) , process management , health care , software , knowledge management , engineering management , data science , computer security , business , engineering , quantum mechanics , economics , interpretation (philosophy) , programming language , economic growth , operating system , physics
Most large, modern, information systems are built from standard software modules that need to be configured before they can be used. Implementing such systems requires contextualization—adjusting predefined parameters and adapting standardized templates to the organization's requirements. A key challenge for the users of these systems is to ensure that the data they hold are interpreted in a way that best serves the organization that uses them. In complex, multilayered, and event‐driven environments such as healthcare, this poses a particular challenge. An analysis of the experiences of a French teaching hospital that switched to an electronic medical records system reveals six issues raised by contextualization and offers guidance for those who need to manage this process in their own organization.