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Hybrid self‐assessment drives quality improvement at auto parts manufacturer
Author(s) -
Ahidar Ikram,
Sarsri Driss,
Sefiani Naoufal
Publication year - 2018
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21861
Subject(s) - automotive industry , quality (philosophy) , quality management , excellence , task (project management) , process management , quality management system , business , order (exchange) , self assessment , computer science , manufacturing engineering , operations management , engineering , marketing , systems engineering , service (business) , philosophy , epistemology , finance , aerospace engineering , political science , law , psychology , pedagogy
Organizations that strive for excellence must continually assess their processes, products, and services in order to improve them. By conducting such a self‐assessment, business leaders can identify potential areas for improvement. But which assessment tool is best? The answer for one Moroccan tier‐2 automotive parts supplier was to create a custom evaluation instrument, based on quality management standards developed by the International Automotive Task Force for the automotive sector and the European Foundation for Quality Management's model of excellence.