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Achieving high performance at Zambia's Competition and Consumer Protection Commission
Author(s) -
de Waal André
Publication year - 2018
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21860
Subject(s) - commission , business , agency (philosophy) , competition (biology) , government (linguistics) , reputation , service (business) , product (mathematics) , gross domestic product , industrial organization , marketing , finance , economics , economic growth , ecology , social science , philosophy , linguistics , geometry , mathematics , epistemology , sociology , biology
In its quest to become a prosperous middle‐income nation by 2030, Zambia has realized the need to create a strong economy and increase its gross domestic product. One way to achieve that goal is to create high‐performance organizations. The application of a five‐part high‐performance organization framework to Zambia's Competition and Consumer Protection Commission helped the government agency significantly improve its financial and operational performance in two years, while enhancing two‐way communications, employee morale, customer service, and its reputation for efficiency and integrity.