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An examination of the factors affecting the adoption of E‐training in the Nigerian civil service sector
Author(s) -
Zainab Bello,
Bhatti Muhammad Awais,
Pangil Faizuniah
Publication year - 2017
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21788
Subject(s) - government (linguistics) , usability , business , perceived organizational support , training (meteorology) , service (business) , civil service , public sector , psychology , public relations , marketing , knowledge management , public service , organizational commitment , political science , computer science , philosophy , linguistics , physics , human–computer interaction , meteorology , law
To examine the role that perceived support has in e‐training adoption in the Nigerian civil service, researchers developed a framework that addressed organizational, technical, and government support, as well as perceived usefulness and perceived ease of use. The results of a questionnaire administered to 450 department heads revealed that both perceived usefulness and perceived ease of use had a strong predictive role in e‐training adoption. Although organizational and government support were not shown to have a significant impact on the adoption of e‐training, technical support was found to play a role through its impact on perceived ease of use. By bolstering e‐training efforts with the proper support, public‐sector decision‐makers can facilitate the adoption of such programs in their quest to improve the performance of the government agencies they administer.