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Developing Emotional Intelligence and Conflict Management Skills Through the 360 Assessment
Author(s) -
Conine Thomas E.,
Leskin Barry
Publication year - 2016
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21667
Subject(s) - variety (cybernetics) , constructive , emotional intelligence , process (computing) , workforce , value (mathematics) , psychology , knowledge management , computer science , social psychology , political science , artificial intelligence , machine learning , law , operating system
A reliable tool for providing constructive feedback, the 360 assessment is widely used across multiple disciplines, countries, cultures, and industries. Although the basics of the 360 assessment process remain unchanged, its purpose and interpretations are evolving with the times. The ongoing focus on the importance of emotional intelligence and conflict management skills in business has shed light on the value of the 360 in appraising an individual's abilities in those areas. Identifying strengths and opportunities for improvement through input from a variety of stakeholders can spur career development and, when combined with post‐evaluation simulation exercises, be particularly effective in honing crucial skill sets among both seasoned professionals and new entrants to the workforce. © 2016 Wiley Periodicals, Inc.