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To Prevent Attrition in Business Process Outsourcing, Focus on People
Author(s) -
Thaly Priya,
Sinha Vinita
Publication year - 2013
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21483
Subject(s) - attrition , outsourcing , business , process (computing) , focus (optics) , marketing , process management , industrial organization , computer science , medicine , physics , dentistry , optics , operating system
Addressing the high rate of attrition that has long plagued business process outsourcing (BPO) enterprises has become essential in light of the sector's expansion across numerous industries around the world. A study of one Indian BPO enterprise revealed that many of the factors that contribute to attrition can be offset by an organizational focus on people. On the basis of their findings, the researchers offer numerous strategies for improving employee retention without compromising business processes. Managers in any sector can apply these suggestions to help ensure the continued growth and success of their organizations. © 2013 Wiley Periodicals, Inc.