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A trinity of engagement transforms care at UPMC Shadyside's 6 Main
Author(s) -
D'Antonio Irma
Publication year - 2012
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21460
Subject(s) - general partnership , safer , unit (ring theory) , nursing , patient care , psychology , patient satisfaction , patient safety , health care , medical emergency , medicine , business , computer science , political science , mathematics education , computer security , finance , law
At 6 Main, part of the University of Pittsburgh Medical Center, the evolution from a struggling patient care unit to a high‐functioning patient care team was led by a thoughtful partnership involving the unit director, her staff, and an improvement specialist trained in the use of Transforming Care at the Bedside (TCAB) tools. Motivated to achieve total patient safety, they worked together to transform the culture of a nursing unit so that those closest to the patients are empowered to initiate and lead improvement efforts. The results of this transformation are reflected in higher patient satisfaction scores that stem from enhanced communication with nurses, greater responsiveness of hospital staff, and a safer and more pleasant hospital environment. © 2012 Wiley Periodicals, Inc.